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I have been renting movies online from movielink.com and cinemanow.com for years and they both have always had problems with the e;ectronic banking ands biligs aspects. But trying to rent "Sideways" tis mornign becam a word and shield battle ahgainst a lying, dishonest customer service operator who shut me out of the chat session and discontinued my access to the site help feature to cover up his deed. Strangely the executives of each company seme to exchange positions.

 The CEO's and vice presidents of these types of companies are collecting speaker fees at media conferences touting their expetrtise. Meanwhile their companies can't vend a $2.99 rental. Do the studiod know?Do the riters know? Do the acotrs know? Lost residuals everywhere. Don't let's forget the unhappy customer. The site still can't find my information, and lying operator knows it.

Here is the chat session, I have changed the name (since Movielink couldn't find it what's the diff?) If you want o actually reach a person with a name at Movielink or Cinemanow forget it. They know better and you can't find contact infor anywhere on the web. Iasked for the CEO and vice-predientt's email address and phone number from the CSR when he emailed me after he closed the chat session but refused to respond with the information. Who knows who can access my personal profile and credit card information? I am the customer  and Movielink can and I cannot.

Please wait for the next available agent to assist you.
You have been connected to Byron M.
Byron M: Welcome to Movielink Customer Service.
Byron M: Just a moment while I look up your information.
Holly: why has my account been deleted from the sstem?
Holly: i have rented a ton of movies for years
Byron M: please give me the first the last name on the account
Holly: Holly howe
Holly: service@paypal.com
You have authorized a payment to Movielink, LLC
Thu May 15, 2008
paypal

... This email confirms that you have authorized a payment to Movielink, LLC (service@movielinkhelp.com ... Information - Business: Movielink, LLC Contact E-Mail: service@movielinkhelp.com If you have questions about the shipping ...

service@paypal.com
You have authorized a payment to Movielink, LLC
Wed May 14, 2008
paypal

... This
Holly: service@paypal.com
You have authorized a payment to Movielink, LLC
Thu May 15, 2008

Holly: service@paypal.com
You have authorized a payment to Movielink, LLC
Wed May 14, 2008
paypal

Holly: service@paypal.com
You have authorized a payment to Movielink, LLC
Mon Jan 07, 2008
Inbox

Byron M: what city are you registered under?
Holly: burbank
Holly: service@paypal.com
You have authorized a payment to Movielink, LLC
Mon Jan 07, 2008
paypal

Byron M: ### S. Sixth St. #cc
Holly: what happenedd to all the data?
Holly: DONT say you don;t know
Holly: yes
Holly: yes
Byron M: is that the address
Byron M: ok
Holly: are you saying your customer data just disappeared?
Byron M: you may have been entering the wrong email add
Holly: NO don't insult me
Holly: i entered it twice
Holly: then i researched in my email and got the last password code
Holly: that didn‘t work either
Holly: i last bought a rental at movielink may 15
Holly: what happened to customer data since then?
Byron M: as sooon as you stop typing i can help ykou
Holly: i just typed it in again
Byron M: do you want my help?
Holly: error
Holly: do you want me to report online your company lost user data?
Byron M: hollyhowe@yahoo.com
Byron M: use that email address
Holly: three times i tried it
Holly: now you are asking me to get angry

Byron M: as sooon as you stop typing i can help ykou
Holly: i just typed it in again
Byron M: do you want my help?
Holly: error
Holly: do you want me to report online your company lost user data?
Byron M: hollyhowe@yahoo.com
Byron M: use that email address
Holly: three times i tried it
Holly: now you are asking me to get angry
Byron M: please try using that email. Your account has not been delete.
Byron M: Is there anything else I can help with today?
Holly: We were unable to process your request.

The user information was not found.
Holly: you havent helped me yet
Holly: should I come to Santa Monica tomorrow?

Byron M: please try using that email. Your account has not been delete.
Byron M: Is there anything else I can help with today?
Holly: We were unable to process your request.

The user information was not found.
Holly: you haven't helped me yet
Holly: should I come to Santa Monica tomorrow?
Holly: show this email to ceo?
Thank you for contacting Movielink.
You may now close this window.

***

After the Byron CSR dumped me he closed off my IP address from accessing any more chat windows from my IP address and sent the following email:

We apologize for the hangup. We do you have your account on file. No information has been delete, Please try to delete your cookies and clear your cache. At the top of your browser, click on Tools. In the drop-down box, click on Internet Options. This will open the Internet Properties control panel. Click on Delete Files. Then check the "Delete all offline content" box and click OK. Next, click on "delete cookies." Click OK. Close internet explorer. Please return to chat for futher instructions if this does not help.

***

Is it any surprise this did not work? Fakers! I don't even think this was a real person in an office, just some guy trying to go back to sleep. If you meet guys named Sean Besser and Bruce David Eisen , tell them to stop counting their gold and get some customer service. If I see them inside another conference agenda on telephony biz models they can expect tomatoes. Right in the movielink.