USAA is the best...usually

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My Dad is retired USMC, so I had USAA auto insurance through him.  This was my insurance company until just a couple years ago (slightly over 20 years). 

USAA has excellent customer service.  Unfortunately, I was able to test the expediency of their claim processing three times over the years that I can recall.  1.  My car was broken into when I lived in Miami.  2.  An elderly man plowed into my car on 95 in Virginia when I was on the side of the road changing drivers.  3.  And right here in NC, a young college student plowed into the side of my car as I was driving down the road minding my own business.  And I have to say, each time USAA was super quick and wonderful to work with. 

Once in my late 20's I shopped around to try and find a cheaper insurance.  About the 3rd place I went to with my policy in hand to try and find a better deal, I was actually told by the insurance agent to stick with USAA because as long as I was single and did not own my own house, no body else could beat their price!

Well, then I got married and bought a house.  Here's where the con comes in for USAA (and the reason I rated them at a 4 and not 5).  It pains me to say this, but I jumped ship.  USAA just does not offer the wonderful deals that other agencies offer for multiple cars on the policy and house insurance.


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  1. This sounded good for you & I don't blame you for looking around & finding better deals elsewhere.

    Chocollette on June 10, 2008 14:37
  2. But at least you had a good deal from them for 20 years!

    rogue34 on June 16, 2008 22:36
  3. If you have stayed with USAA for 20 ears , that alone is enough to tell us how marvellous is USAA

    dom8886 on June 22, 2008 09:27

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Popularity Score

Overall Rating:

4.0
Package:
Auto Insurance
Provider:
USAA
It was a gift Category: Finances & Insurance / Auto Insurance Published: May 16, 2008 16:00
My Experience Level:
5.0
Feature Ratings: Claim Processing Speed
5.0
Customer Service
5.0
Payment Options
5.0
Deductibles
5.0
Product Range
5.0
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Author Profile:

donnabc
donnabc
Rank: 54th (down 2)
ShareScore: 97%

Gender: Female
Education Level: post_graduate
Country: United States
Industry: Health
Position: Social Work

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