Alltel Calling Service Horrid

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I initially liked Alltel service when we had it.  Then I got a better offer and my contract expired with Alltel.  So I made sure that the bill was paid off in full and called to cancel my service.  What a joke!  The next month, I received a standard monthly bill from Alltel.  Now, mind you there were no calls in or out on the phone because I had let everyone know that we switched phone numbers and phone service providers.

I had a horrible nightmare with Alltel. They claimed that my payment didn't go through.  Are you kidding me?  So, now I was being billed for a month of unused service AND the late penalty fees.  I refused to pay it and told them that I had cancelled the service over the phone.

The next month (now this is the 2nd month of non-used service because I was supposed to be cancelled) I was billed for the previous months along with fees.  I told them for the third time that I had cancelled and to pull the records to see that I had not even used the phone number for all this time.

The next month (now 3 months) the bill is huge. The service rep said that I had to send them a letter in the mail cancelling myh account AFTER I paid up all these bills that were currently outstanding. That they had disconnected my service but I was still an active customer.  Huh?  That is exactly what I said.  Huh?

A week later, Alltel turned my account over to collections.  They got the nasty cancel my service letter in the mail.  BUT now I was being threatened with a bad credit mark on my credit report from these bills I refused to pay.  I ended up paying the payoff amount, which was reduced to keep my credit report clean.

I will neer switch back to Alltel again. 


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  1. Have heard this before about Alltel, sorry you had such a hard time with them.

    crazycol on May 16, 2008 23:01
  2. What a nasty...NASTY...experience! and what a $%@% company!!! I've never heard of them but just in case they are in this area...I'm glad I read this!

    Jessie on May 16, 2008 23:03
  3. How awful! I hate that these companies make cancelling a service so difficult. Shouldn't they be trying to win you back as a customer, not alienating you from their company?? Sorry you are having to deal with this issue.

    rogue34 on May 16, 2008 23:06
  4. This is more typical than many of us suppose. when my husband died, I called to inform Nextel that he had passed on and that his private phone was cancelled. I still am getting bills almost two years later

    froggy on May 17, 2008 03:23
  5. That is bad. They used the threat of a bad credit mark to get money from you when the billing error was their fault.

    paid2write on May 17, 2008 03:45
  6. What a horrid experience. I'll definitely remember this if I hear of any friends thinking about this carrier.

    xshellyx on May 22, 2008 16:49
  7. What a major screw-up. We are happy with our Alltel plan, but if we ever want to cancel, I'll be sure to be careful.

    Sharkbytes on May 25, 2008 10:35
  8. Sorry to hear you had such a bad time with these guys... Sometimes its hard to deal with idiots that only look at the numbers and never hear what you are saying... Maybe he just had a bad connection... Bet he was using Alltel !!! LOL

    Grapevine on June 03, 2008 01:56
  9. oh that's evil!! I'm sorry that this happen to you :(

    ooncha on June 13, 2008 13:27
  10. Thanx for sharing.. U r right about the dealing with big companies

    shazipk on June 18, 2008 06:18
  11. Oh my gosh-what a shame you had to go through all of this...

    Chocollette on June 20, 2008 16:36

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Popularity Score

Overall Rating:

1.0
Product Name:
Family Service Plan
Made By:
Alltel
It was a gift Category: Shopping / Cellular Phone Plans Published: May 16, 2008 22:58
My Experience Level:
5.0
Feature Ratings: Contract
2.0
Phone Options
5.0
Flexibility
1.0
Billing Increments
4.0
Billing Options
3.0
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