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I recently rented a car from Enterprise. When I called Enterprise, I was told about a weekend special that they were having. The man on the phone said I would not be able to use a coupon with the special. My price would be around $250 for the rental and $100 for the deposit. I then decided to call a different location to see what they had to say. The second Enterprise location said I would be able to use my coupon with the special. I was told that they rental would be about $120 and my deposit would be $230. The total would be about the same but I decided to go with the second location.
The day of my trip I went to Enterprise to get the rental. After fill out the paper work I was told that I would only get $130 of the deposit back. That didn't sound right to me but it was too late to go to a different company. I thought I would get the full deposit back. The car was nice and clean and ready to go. The only thing was the car was 1/8 full. The man told me to return it the same way. That was not too much of a problem, I was just used to getting a full tank.
The day a returned the car I was told that I would only get $77 back. I didn't understand that because my paper work said I would get $130 back. Once I got back home I got out my paper work and called Enterprise. The lady on the phone was nice and listened to what I had to say. She put me on hold so she could look through the contract. When she came back to the phone, I was told that since he didn't attach my coupon I couldn't get the rest of the deposit. She said it was he say she say so they couldn't to anything for me.

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enterprise car rental travel

Gosh, I would have gone back there and found the guy that helped you and sat in his office til I got at least the coupon price back. Sounds like they do a lot of funny stuff there and I would check elsewhere next time. Thanks for the warning!!!

Alice on June 03, 2009 16:06
Good morning, I was sory to hear of your unsatisfactory experience with our company and would welcome the opportunity to have it addressed. In order to do so, please send me an email with your name, contact information and which locations were involved in this incident. I will look forward to your response. Sincerely, Martha Zimmerman Enterprise Rent A Car 314-512-5000

Enterprise on June 04, 2009 09:57