Alltel Calling Service Horrid By Skydancer2007 on - Updated Oct 15, 2011
I initially liked Alltel service when we had it. Then I got a better offer and my contract expired with Alltel. So I made sure that the bill was paid off in full and called to cancel my service. What a joke! The next month, I received a standard monthly bill from Alltel. Now, mind you there were no calls in or out on the phone because I had let everyone know that we switched phone numbers and phone service providers.
I had a horrible nightmare with Alltel. They claimed that my payment didn't go through. Are you kidding me? So, now I was being billed for a month of unused service AND the late penalty fees. I refused to pay it and told them that I had cancelled the service over the phone.
The next month (now this is the 2nd month of non-used service because I was supposed to be cancelled) I was billed for the previous months along with fees. I told them for the third time that I had cancelled and to pull the records to see that I had not even used the phone number for all this time.
The next month (now 3 months) the bill is huge. The service rep said that I had to send them a letter in the mail cancelling myh account AFTER I paid up all these bills that were currently outstanding. That they had disconnected my service but I was still an active customer. Huh? That is exactly what I said. Huh?
A week later, Alltel turned my account over to collections. They got the nasty cancel my service letter in the mail. BUT now I was being threatened with a bad credit mark on my credit report from these bills I refused to pay. I ended up paying the payoff amount, which was reduced to keep my credit report clean.
I will neer switch back to Alltel again.
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Alltel Family Service Plan
Have heard this before about Alltel, sorry you had such a hard time with them.
What a nasty...NASTY...experience! and what a $%@% company!!! I've never heard of them but just in case they are in this area...I'm glad I read this!
How awful! I hate that these companies make cancelling a service so difficult. Shouldn't they be trying to win you back as a customer, not alienating you from their company?? Sorry you are having to deal with this issue.
This is more typical than many of us suppose. when my husband died, I called to inform Nextel that he had passed on and that his private phone was cancelled. I still am getting bills almost two years later
That is bad. They used the threat of a bad credit mark to get money from you when the billing error was their fault.
What a horrid experience. I'll definitely remember this if I hear of any friends thinking about this carrier.
What a major screw-up. We are happy with our Alltel plan, but if we ever want to cancel, I'll be sure to be careful.
Sorry to hear you had such a bad time with these guys... Sometimes its hard to deal with idiots that only look at the numbers and never hear what you are saying... Maybe he just had a bad connection... Bet he was using Alltel !!! LOL
oh that's evil!! I'm sorry that this happen to you :(
Thanx for sharing.. U r right about the dealing with big companies