Avis Car Rental By Rancosto By Rancosto on - Updated Oct 15, 2011
We decided to rent a car when we had to go to my sister's wedding to Spokane, Washington last year. I had contacted Avis car rental in Romeoville, IL, and booked a Chevy Monte Carlo for our nine day trip. However, when we showed up on the day of our departure, the car was not available. The manager apologized and offered us a better car for the same price - a Ford Taurus.
The Ford Taurus was not new and it was not in best shape; it had little trunk space, too, but we needed to leave, so we thought it would work. Then, after loading our luggage, I had noticed that it had a flat tire. The manager was gone for lunch at that time, so we had to wait for about twenty minutes to report our problem. When we did, he was quick to find a solution, and an excellent one: we were offered a brand new Chevy Impala, a yet another upgrade for the same price we had agreed on before. The car only had about 400 miles on it. Normally, renting it would have cost twice as much. It had all kinds of luggage space, it was nice, clean, and comfortable, and we got pretty good mileage, averaging 28 mpg.
I liked the way Avis had dealt with these unexpected problems. Stuff happens, and how we deal with it is a part of good service. I would definitely use this car rental again.
About The Author:
Avis Romeoville, IL
I use Avis for all the company travel. Never have had any problems. Thanks for the great information. Glad they helped out.
Sounds like something bad turned really good for you! Great story!
I liked using Avis too.. The only issue I ever had was getting my deposit credited back to my credit card once. Other than, wonderful service everytime!
I'm glad you had such wonderful customer service and we're still happy with them even after a few problems. Avis sounds like a great company to do business with.
At least Avis is flexible and willing as they say, to try harder. We've always had very good service wioth them.
They truly gave you wonderful customer service!!
I have used Avis before, glad you had a good experience with the CS.
Glad you had a good experience. Thanks for sharing!
I'm impressed with the level of customer service you received. I've had nothing but trouble the very few times I've rented a car, but have not yet tried Avis. They are most definately my pixk next time.
Sounds like Avis treated you good! Thanks for sharing. ;)