Bank Of America

We have had accounts with Bank Of America for many years. I would have to say that over all , we have been very pleased with the service. I had one problem with them and it was resolved quickly. It was time for the new debit card to come out. They did not send the notice or new debit card before they cancelled my old one. I was in a store and making a purchase and was told that my card was expired. I went to the bank and asked them to put me on notice and to make sure that it did not happen again. They have made a notice on my account and the problem is resolved. The service has been great and we have kept our accounts with them. Since we have had this bank for so many years, and only had the one problem, I feel that I will continue the accounts. However, if there had been an emergency, that could have presented a serious problem. I will not abide with any other incidents like that again. I would be checkingwith other banks to move my account if that were to happen. I think "customerservice" should be reliable and if they want my business, they have to be.