Can You Hear Me Now? By BrookeTx on - Updated Oct 15, 2011
We had our cellular phone service with Sprint for several years and did not have any problems at first. Well the last two years of our contract were awful.
First off Sprint's customer service is the worst. The hold times are unbelievable and then the actual representatives are by far the worst and unknowledgable. I was having to call into customer service more times than not due to our bill not being correct or problems with our phones.
The worst part of Sprint's service was the numerous number of dropped calls I had or low reception. This was not accetable because in my line of work, my cell phone is a necessity. My phone would roam in my own home. I as never able to talk on my cell phone at home and that was also a necessity.
One great thing about Sprint was their prices of their plans. We paid about $75 for two phones with about 900 minutes. I was very pleased with that.
However I would rather pay a little more for exceptional service. I give Sprint 1 1/2 thumbs DOWN! It is very important to have a good signal.
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Sprint PCS Cell Phone Plans
Nothing worse than dropped calls AND bad customer service!! I hope you're able to switch services soon!
Thanks for your honesty. This will help many people to choose a better plan!
I had sprint service for like amonth after nextel and sprint combined. I thought that they were ok.
I HATED SPRINT THEY ARE A-HOLES FOR SURE.
Uh oh that isnt good, I just switched to Sprint but I have had nextel for 7 years and they were ok for the most part, their service was better than the phones!
We were not happy with Sprint either. The customer service was one of the worse we had ever experienced. The happiest day of our cell phone life was the day our contract expired with Sprint!
I've never had sprint cellular service but if it's the same company as the land line, they do have exceptionally poor customer service. Thanks for the heads up.
Yikes, dropped calls are the worst. Try Verizon!
I had the same negative experience with Sprint. Rude customer service and dropped calls. But then I found the same thing with V erizon and Nextel. My local fiberoptics provider offers me unlimited minutes, no dropped calls, lifetime texting and a great phone for $42.00 per month.
One of my good friends has Sprint and she hates them. One of the phones on their account was deactivated while her husband was deployed leaving only hers on with a pretty cheap bill. She got a $700 bill one month from charges supposedly on the phone that was deactivated. Took her about 3 months to get credit back for what she had to pay out just to keep their service on.