M820 Digital Frame, bought two, neither work
By rglide onI purchased two of the Kodak M820 Digital Picture Frames for Christmas gifts. Plug them in, turn them on and only get a white screen. My first stop is the manual, worthless.
The Kodak Help Center is the poorest Ive come across.
After proceeding through the step-by-step solutions, which there wasnt one (solution) listed that fit the problem description. I filled out the brief description of the problem. Then I tried the online chat with a trained technical support agent and I receive and error that my browser (Firefox) is not supported. I then opened the page in Internet Explorer and received the same error message. So what browser is supported???
To top it off, I click on the link to take a short survey and first it tells me that the survey period is over. When I try it again it returns back to the Step-by-Step Solutions and Repair page. Nice.
I'm not going to bother exchanging them or sending to Kodak for repair. Because I ran into the same problem with two, I'm surely not taking the chance on giving these as gifts.
