TD Canada Trust Home Insurance

By Lexxia on
  • 5.0
Reviewing: Td Canada Trust Insurance Home Insurance

We are quite supportive of the TD CanadaTrust group of services given that we have practically everything covered via their insurance, including Life and Accidental Death coverage - so it was a no brainer to also choose them to insure our home and contents.

I really like the idea that obtaining Insurance through them is so easy.We called a 1-866 number when we moved into our current home and after only about 10 minutes we were completely and fully covered with the policy going into effect immediately.

At the time we moved in we still had a waterbed for one of the children and so chose to have a 1Million dollar damage coverage just in case it decided to spring a leak.We are fully insured against fire, theft, damage that any trees in the area may do to the home if heaven forbid one were to fall on top of us. We also have flood coverage but are high enough and not near any water source that flooding is not really a danger.

As we are in a Condominium those areas that are common including our roof, siding, brick, window replacements etc., are all covered underneath the umbrella insurance that is carried by the Condominium Corporation and included in the monthly fees that are paid by every home owner in the group.The reason we chose to have coverage against things such as a tree falling on us was due to the fact that if the roof were to cave in because of it - we wanted to ensure that our contents inside would be protected.

Overall, our premiums are extremely reasonable, only $60 per month, automatically deducted from our bank account once per month.We've had this particular home insurance for over 5 years now and so far, thankfully, we've not had to make any claims.It's nice to know though that should anything that we purchase at any time come into our home and end up damaged, stolen etc., it can be replaced for the current market cost to do so.

We do have to upgrade our insurance shortly as we have acquired a number of items that we want to ensure are going to be fully covered as well.We have a $200,000 content policy which includes jewelery and Furs (yes I have one of those - it's from a long time ago when Furs were vogue :) but I keep it because my husband bought it for our 10th anniversary).Even our pets are insured under this particular policy - that's pretty great too, but only if something such as death by fire should happen to them - hopefully we'll never have to exercise that benefit.

We are fully insured if someone is working at our home doing repairs etc., against any liability should they be injured etc.Although the Insurance company doesn't require photos of all of our contents, we thought it would be a good idea to have them anyway just in case, so they are all stored on a CD which is kept elsewhere away from the home just in case.

We received discounts, including discounts for "all floor" installed fire/smoke detectors and Alarm system and I believe there is a no claims discount that recently became part of the package.Due to the fact that we have several other types of insurance through them as well these discounts add up to great savings so we won't be switching any time soon.

19
Lexxia
Published by: Lexxia Badge: Advisor | Level: 19 | Exp: 193,303 | 0 | 70 Location: Nepean, Ontario | MVP Rank: 8th | Subject Expertise: Category Expertise 1.5 / 5
I have had the honor of leading a diverse life filled with many opportunities to grow.I am first a mother to five wonderful children. I...
8 Comments
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Karen

It sounds like you are completely covered. :)

Karen commented on
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mtlcndn

I've never had such poor customer service as I did trying to obtain tenants insurance from TD Canada Trust. I've been their banking customer for several years with various accounts. Adding insurance for a 1 bedroom apartment should have been simple (as it had been through my previous two insurers), but TD made it the most complicated process ever. WAY too many personal questions. And after wasting my time back and forth for over a week, they finally say that because I work from home (only me, and just checking emails!!!) that I am un-insurable. It was such a bad experience with the several people I dealt with at TD's insurance branch that i've decided to move my banking to another provider as well. Really, it was ridiculous. I would avoid TD insurance at all costs.

19
Lexxia

That's really unfortunate that your experience was so difficult with them - we've been with them for over 12 years now and have never had any issues - even a recent vehicle accident we were given exceptional service. I really believe it has to do with the person you get who handles things - so far we've had very knowledgeable and professional customer service reps. I'm sure if we'd ever experienced your situation we'd feel differently though - hopefully you will find an insurance company that works well for you and treats you fairly. Thanks for your views - good luck.

Lexxia replied on
mtlcndn commented on
1
ChadG

BUEYER BEWARE: TD Insurance is the worst available insurance in Canada. The customer service is poor and the agents are rude. They will raise the price each year and misrepresent the details. GO WITH ANY OTHER COMPANY, JUST NOT TD.

19
Lexxia

It's unfortunate your personal experience has been much different than mine. In all aspects of Insurance coverage through this company my personal experience continues to be without any issues such as those you indicate having experienced. Our rates have remained very competitive and our vehicle insurance has even dropped substantially. This review is based on home insurance coverage and service as we've experienced it and to date we've yet to experience a rude agent or any misrepresentation to details provided to us - perhaps we are just fortunate thus far. It appears that your personal experience provides you with a strong reason to do your own personal experience review on this company. I hope you have found an Insurance carrier who now meets all your needs fully and provides you the level of service you expect. Good luck and thanks for the comment.

Lexxia replied on
ChadG commented on
1
kimberlyH

TD has been a nightmare for us. We have been in a lawsuit with them for years over a uncomplicated claim. 1. There adjuster lied to us about mold from the water damage -called it natural black debris" they have told me my side walk is not a structure and therefore not insure ( like on the 8th day God created pavement") They are proposing to cut all my garage walls in half as a repair and our concrete slab, well they want to just pour a new slab on top without removing it..and the nonsense goes on. Their adjuster was rude and asked me to " show him whateverever I would like to show him". A living hell for my family. Good luck if you chose to do business with them and hope you never need to make a claim. The final kicker is they dropped us with our home still a disaster. They had no reason except to further harm us. Here's another link http://stopinsurancegames.com/ . Also TD is the company that tried to sue the 12 year old babysitter until the public found out. Market place did an expose on their mortgage insurance and how many claims were denied. Good luck!

19
Lexxia

I'm really sorry that you've had so much difficulty with them - it sounds like you have really been through a good deal. Hopefully if anyone from TD Insurance is browsing the net they will stumble upon the comments here. It not only sounds as though they are acting unfairly but that the person (Adjuster) who took the information hasn't done his job very accurately either as its the adjusters report that Insurance companies usually depend upon to provide proper information. I hope all works out for you - take care and thank you for the comment.

Lexxia replied on
kimberlyH commented on
1
Gopal

TD Home Insurance has worst policy in this world. I have had home insurance for TD and called them two months before renewal date to let them know to cancel my policy at the end of policy period. They informed me that I have to call them on the last date of the policy to cancel it. Can you believe that? Anyway, I forgot call on last day of my policy and called few days back. Now they are asking money for those days. What a cheat? Is there any where I can complain about this?

Gopal commented on
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