USAA is the best...usually
By donnabc onMy Dad is retired USMC, so I had USAA auto insurance through him.This was my insurance company until just a couple years ago (slightly over 20 years).
USAA has excellent customer service.Unfortunately, I was able to test the expediency of their claim processing three times over the years that I can recall.1.My car was broken into when I lived in Miami.2.An elderly man plowed into my car on 95 in Virginia when I was on the side of the road changing drivers.3.And right here in NC, a young college student plowed into the side of my car as I was driving down the road minding my own business.And I have to say, each time USAA was super quick and wonderful to work with.
Once in my late 20's I shopped around to try and find a cheaper insurance.About the 3rd place I went to with my policy in hand to try and find a better deal, I was actually told by the insurance agent to stick with USAA because as long as I was single and did not own my own house, no body else could beat their price!
Well, then I got married and bought a house.Here's where the con comes in for USAA (and the reason I rated them at a 4 and not 5).It pains me to say this, but I jumped ship.USAA just does not offer the wonderful deals that other agencies offer for multiple cars on the policy and house insurance.
This sounded good for you & I don't blame you for looking around & finding better deals elsewhere.
But at least you had a good deal from them for 20 years!
If you have stayed with USAA for 20 ears , that alone is enough to tell us how marvellous is USAA