Verizon FiOs TVCable Remote
By cafn8me onMy family and I switched from Comcast cable to Verizon FiOs TV in late January.The package we selected includes 4 boxes, each with its own remote control.After nearly 10 years with Comcast, this unwieldy new remote took a bit of getting used to, but I was finally starting to know my way around this alien device, and then -- BAM!Before the end of March, two of the four remotes had completely stopped working!This is certainly not due to abuse or misuse, as these remotes sit untouched all day while my family is not home.They were not dropped, and the batteries are fresh, so we are at a loss as to why they suddenly died!I have gone through the remote's setup instructions, and have attempted to reprogram the broken ones, but have had no success.
To their credit, Verizon is replacing the 2 broken remotes free of charge (although they refused to expedite shipping of the new ones to me).But if 2 of the 4 stopped working less than 60 days after they were opened, perhaps Verizon ought to look into upgrading that part of their equipment.It's irritating to be paying such exhorbitant rates for Verizon's service and not have the remote I need to use that service!
I hear ya and agree. If you pay for something, it should work. Especially at their prices. I am not a big Verizon fan. I have clashed with that company. Now i don't use them at all.
They really should have sent you the remotes quicker than snail mail :0( I would be upset too!
What a stinker remote! Too bad you had such rotten luck with them. I think they need to update their choice of design of that remote control. If you pay, espeically a premium price, you should have products that work. Sorry you were disappointed with the remotes.
That's unbelievable that they just stopped working. Think Verizon should have sent those remotes right away considering the trouble you've had.
I think Verizon will lose more in bad will than they gained in saving the expedited shipping. Companies are so stingy!
OUCH! I'm concerned because Verizon FIOS is fiber and there is a chance they might buy out Surewest, my isp. I'd hate that.
two out of four broken remotes are not good odds. Sounds like there is definately a flaw in these.
We have Comcast and Verizon just came available in our area. I was worried with them ebing new how the service and equipment would be. Sounds like I am going to stay with comcast.
How annoying! I hate going through hassles with new products!
Wow, I've heard nothing but great things about verizons fios sorry you didn't like your remote