When my daughter moved into her tween years it was time to redecorate her bedroom into something a little more grown up. She wanted a queen bed instead of her twin so we looked for one that she could use through her teen years and then take with her when she has a place of her own.
On Overstock.com we found the Contour Canopy Queen Bed and Frame. It is a black matte finish metal bed with a beautiful scroll design. We chose the black matte finish because my daughter is hard on furniture and it matched the decor in the rest of our house. I was nervous about ordering a large piece of furniture with out seeing it in person but she really has her heart set on getting it.
Overstock.com has some of the best shipping prices on the net. The total cost of shipping was $2.95. The order arrived in less than 1 week. When we were unpacking the boxes to put the bed together, we saw that the package containing the screws was torn open and we were missing most of them. I emailed Overstock about the problem and the response I got back from them floored me. They said before they could do anything since it was a furniture purchase, they had to send someone out to my house to inspect the piece and determine what to do. WHAT? All I needed was a few screws, nothing else was wrong with the bed. I thought there must be a mistake so I called and got the same answer, I even spoke with a supervisor. Being someone who does not take poor customer service lightly, my husband did some online research and got the phone numbers for Overstocks corporate office. He called and worked his way through the food chain until he got the Vice President on the phone. He told him the story we had gotten. The VP said it was a ridiculous answer that we had gotten for a simple to fix problem and took our information. Two days later our screws arrived.
Once the screws were here, the assembly of the bed was easy. The bed is sturdy and beautiful. The curtains that are pictured on the canopy were purchased at Ikea for under $5.00 each. They add a nice softness to the bed for my daughters teen years and when she's ready for a more grown up look, they can easily be removed or switch out for a different color.