Staying at hotels is one of my family's favorite thing to do during trips. We make it a point to stay for 1 or 2 nights in some fancy hotels to have a feel of their service, amenities and privileges.
My recent stay at the Crowne Plaza Galleria Hotel, Ortigas, Metro Manila, Philippines was very pleasant. The hotel is a five star property under the Intercontinental hotels chain of hotels and resorts. I made a booking thru email and was confirmed right away. My being an airline employee made my reservation even swift because I got discounted rate for airline staff. There was no hassle at all.
I requested for a high floor room facing the main thoroughfare and my request was granted but considering factors too that it would depend on the availability. I requested for earlyn check-in. Normally, check-in time is at 2 pm and the earliest you can check-in is by 12 noon. They gave me the key to our room at 10 a.m! Now, that is super service!!!
The double bedroom deluxe was very spacious and the beds were super firm, just the right of firmness I always wanted on a bed. The bathroom was spacious too with a separate shower area and a full bath tub. The entertainment area of the room was big enough to accommodate one big tv on the same place as to where you would put your laptop and other things should you need a table to use for writing or reading. There is a nice reading couch near the window which makes relaxing perfect.
The hotel features gymnasium, spa, outdoor pool, handicap facilities, business centre and bars and restaurants. At the lobby is a piano lounge with a mini patisserie. The only thing I did not like is the not so-wide lobby area. I felt it was small for a 5-star property.
The service was excellent. I never experienced any hassle from the moment I booked, thru check-in and check-out. Everyone was very cordial and courteous, making me feel very special, as if I was a star.
This property just climbed the chart of my favorite hotels to stay to, Marriott being the number 1. This comes 2nd now. I do recommend this property to all families who wish to travel to Manila. Lastly, the location is great being next to one of the big shopping malls in Manila, the Robinson's Galleria. Check this property now for your great rest and relaxation time in Manila.