I use the Aastra telephone in my office several times a day. It's just a basic phone with some good features so it's not too big, bulky or flashy. The cord is kind of short, but it's good if you just use it at your desk. It has basic features like 'hold, redial, dial, flash, and speaker phone'. The manual is kind of confusing, but I was able to figure out how to put people on hold and how to transfer calls. The part about transferring calls that is annoying is that when you transfer, you have to wait until the other person picks up and you hang up until the person on the other end will hear the other person talking. So you usually have to repeat yourself when you say your name and office title. Other than that, it's a basic phone that any office worker would be pleased to use.