I used to fly Aeroflot, the Russian airlines, for two reasons. One is that their prices used to be cheaper compared to other international airlines. The second reason is that they had a direct flight Chicago - Moscow, without stopping and switching planes in Europe. This was a very long flight, but it was much easier for me to just get on the plane and come out at the final destination. All other airlines flying to Moscow, Russia, required an additional stop in Europe.
Today, the Chicago - Moscow flight by Aeroflot is discontinued (I hear American Airlines is launching one this year, in summer 2008), and prices for Aeroflot tickets are about just as expensive as other airlines. With my two incentives - price and convenience - gone I will no longer fly this company. Their service leaves much to be desired, starting from the condition of the planes and ending with the flight attendants' inability to smile. The flight attendants do their job and will help if you ask for help, but their sour faces do not make you feel welcome. Compared to British Airways or Air France, the difference in service is huge.