I ordered a ticket to see Sherlock Holmes Christmas morning. I got there and went in, but the ticket taker told me to go to the back corner for theater 14. Me and all these people were walking around the back corner. it turned out theater 14 was 50 yards from the ticket taker, he could have said "over there" or "in the front". i was fooled into thinking if i bought a ticket I could see the movie.
But the movie was so oversold 15 minutes before the beginning the entire theater was packed, every seat was saved, and a customer was made to feel stupid even trying to see the movie they had paid for. Not one single AMC usher was available to help get a seat. I haven't been in this amc for 6 years and I just remembered why. Customer service is sh*t. I felt like we were in a cattle call.
When i went to stand in the long line of people refunding tickets (you wonder why they didn't stop selling them) the manager james would not refund my ticket. he said the stub i handed him was not the ticket. I told him that was what the old guy left me with. he corrected me saying no it wasn;t the ticket. I hadn;t even put my hand in my pocket since walking in the theater.
Is AMC so desperate for money they have to scam it?
I see now why people watch movies illegally online . The AMC service drives them to it. Shafted and scammed by the AMC and movieticket.com ten minutes after ten on Christmas Day.
Merry Christmas from the AMC! Thanks for your money now get out!