I have been banking with CIBC for ever! I have never had any problems with their customer service, but this was back in the day when you actually spoke to a person, not a machine!
For a few years I have been paying my bills over the phone, I simply add the account number and then when I have to pay a bill I simply call the 1800 number to my bank, enter my security code and the last digits of the account number I want to make a payment to, then the amount I want to pay, and the money is directly from my checking account put into the account I need to pay. Simple and done, I do not need to leave the house, I can pay my bills in the middle of the night in my pj's! No running around with cash, checks or money orders!
I used to be able to enter the account information by dialing the numbers on the phone, I don't know when this changed but now I have to say the account number to the idiot robot girl that can't seem to get the numbers right, and after three tries she suggests I speak to a representative, which I am more than happy to do, actually I would rather do this. But i am put on hold and no one comes to the phone to help me, I waited almost an hour, as I did dishes and some housework to keep me occupied. No one answered my call. So back to the automated robot girl, hoping this time she would get the account number right, she just could not, does 1 sound like 0 to you? She just kept saying 'i'm sorry, I don't understand, please repeat the number again' so I said 1 and she said 0! It made me so angry that they didn't even have the option to punch in the numbers into the telephone key pad like they used to. So I called customer service and nobody picked up, I was on hold!
I really like dealing with this bank, but with all this automated crap, I am very upset, I want to speak to a human! I hate for the day when EVERYTHING will be this way, it won't be long, I am not looking forward to this!