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Bad Customer Service

Reviewing: Auburn Ca Golden One Credit Union  |  Rating:
By yogagirl on
Badge: Author | Level: 1 | Finances Expertise:

As part of my account services with Schools Financial Credit Union, I'm able to make deposits at reciprocal credit unions such as Golden One Credit Union. Today I went inside the bank to make a deposit into my auto loan account. In the past, I've never had an problems and was able to make the deposit.

Because of their shared branching policy, I can walk into a Golden One Credit and they are supposed to treat me like one of their customers. Not only was I told they don't make deposits on Saturday for Schools customers, but when I asked her where I could find a local Schools branch she didn't know.

I had to drive 20 minutes to Roseville to make my deposit. When I told the Schools customer service representative what happened, she apologized and said the shared branching computer system was down. I told her that Golden One must be misinformed because I was told I wasn't allowed to make deposits on Saturdays (which was incorrect information).

I can't stand this Golden One Credit Union now because not only was I given wrong information, but the Golden One teller didn't even go out of her way to help me find the closest Schools branch location. She was an idiot and this was very poor customer service.

I highly recommend not going to this Golden One Credit Union location in Auburn, CA They obviously don't know what they are doing and they treat customers from Schools like they aren't worthy. Luckily, Schools took care of me and now I know why my loan is with Schools and not incompetent Golden One Crediti Union in Auburn, CA.