Erie doesn't advertise on television. That's why they're so inexpensive! They can save you the money rather than spending it on advertising. I think, first and foremost, this is an excellent display of customer service - even before you even talk to one of their representatives. When I first switched to Erie, I saved over $900 per year. When I cancelled at my old insurance company, they tried to do whatever they could to keep me. They said they wanted to give me a better rate. When I told them how much Erie quoted me, they told me that they couldn't even come close. They also asked me what Erie was offering in the way of coverage and deductibles. This is comparable and, in some instances, better than my old insurance company. Erie has an easy to use website (www.erieinsurance.com) and their customer representatives are wonderful over the phone too. I have yet had to file a claim, but my fiancé said he's filed a few in the past and has had no problems.