My husband and I have stayed at the Best Western Normandy Inn and Suites in downtown Minneapolis, MN several times. Our latest experience wasn't the greatest as far as the condition of the room. The location is easy to get to, the parking is convenient and secure at a good price. The hotel itself is pretty and seems to be very clean. However when we checked into our room, we found that the closet door was missing, tiles were broken in the bathroom floor, the pipes leading off the toilet were standing away from the wall and the toilet flushed so loud, it could wake the dead! It took forever for the water to warm up in the shower and once it was warm, got very hot quickly to the point of burning! The hotel promises fresh baked milk and cookies at 10pm every night down in the lounge, but both nights we were there my husband went looking for them and there were none to be found anywhere.
We were given a username and password for wireless internet which was wonderful and it worked right away. At a previous stay we weren't able to even get the wireless internet to work no matter how many times we tried and how many times we called down to the front desk for help.
We will stay there again later this summer, but will make sure our room is in better condition. We had paid for a suite but will make sure it's worth the price we paid.