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Beware Of Pottery Barn Touch Base Lamps!!

Reviewing: Pottery Barn Kids Touch Base Lamp  |  Rating:
By kyshopper70 on
Badge: Author | Level: 2 | Children & Parenting Expertise:

BEWARE of buying any touch base lamp from Pottery Barn Kids.

I purchased a Pottery Barn touch base lamp at full price from the local Pottery Barn Kids store when outfitting my daughter's new bedroom with all Pottery Barn decor. We loved the fact that the 3 settings on the touch base lamp let her use the lowest setting as a night light. It was beautiful, but it didn't last. Approx. 14 mos. after purchase it completely quit working. We took it back in with our sales slip and the manager exchanged the lamp no questions asked and appolgized for the inconvenience - - what I would expect from a retailer when their product was defective. However, the replacement lamp then went bad and quit working approx. 18 mos. later.

This time when my husband and I returned to the store with the defective lamp, the store clerks were less than curteous. Ultimately the manager told me that their "current" return policy on lamps would only allow them to give me the last sale price on this discontinued style. I assured her that we just wanted a touch base lamp that worked and would accept the newer version of the same lamp. She refused and continued to offer a credit for the discounted price (which would require me to put another $30 to get the comparable lamp). When I refused to accept that and insisted that she replace the defective lamp with a comparable touch base lamp, she argued with us rather than replacing the lamp. After nearly 15 minutes of "discussion" about the situation, she finally replaced the lamp but deceptively reduced the price of the new lamp on my receipt to the sale price of the old lamp. So if the new one goes bad, I again won't be able to get it replaced at an even exchange.

Evidently Pottery Barn KNOWS that it's touch base lamps are POOR QUALITY, because they now only warrant them for a year. I would expect a lamp (especially a small lamp that retails at nearly $50 for just the base) to last MUCH longer.

SAVE YOUR $$ and buy a knock off so you can afford to replace it every so often if necessary. Pottery Barn will clearly not stand behind their products like they once did. The fact that both touch base lamps quit working is evidence that we didn't just have a lemon. PB touch base lamps are just not quality as they hold them out to be.