I cant really say anything good about this airline and what is sad is where I live its the only airline that we can fly on to get to the east coast where my family is.
In the past 2 years we have never been able to fly with northwest and not get our luggage lost either to or from our destination. We havent been abel to fly without our flight getting cancelled or a huge delay. I understand weather delays but these were because we had no pilot or stewardess. Then one time we had a fuel truck run into our plane and the worst was when they cancelled our flight because the plane wasnt full so combined our flight with the next flight out. We paid more money to not have to take that flight out and ended up on it anyway. I could go on and on about the complications we have had with northwest so please take my advice and dont use them if you dont have too. We are even thinking of driving 7 hours to another airport to just avoid this horrible undependable airline. For the high cost of airline ticket people deserve so much better.