When my husband first moved into town before we were married, he opened personal and business accounts with Boone County National Bank here in mid-Missouri. I had accounts at a more nationally-recognized bank, mostly because I have never dealt with a smaller bank such as Boone County.
Each time my husband went into the bank he was very impressed with the level of service. They greeted him by his name each time he entered the building. After we were married, we opened a joint account and then purchased CDs for our children's education fund. The interest rates and features they offer with their accounts are every bit as good as the larger bank I use.
Boone County National Bank has an online banking system that is very easy to use. We pay many of our bills from our joint account using their online bill payment system and have never had a problem. In fact, we received notice from our phone company that they had not received our payment for two months. My husband went into our local branch, and immediately the customer service representative called the phone company, faxed records to the company showing we had made payment, and straightened things out.
There are several branches in mid-Missouri and all of them that we have entered have had the same outstanding level of customer service.