I used this card with no problems for the first year or two.. paying off the balance every month, and all was fine. Then we moved across the country and had to live off of our credit cards for a month since my partners job fell through. The CapitalOne card was very close to the credit line by the time we had some money coming in.. keeping in mind the credit line was only $700. When I went to pay some money off, I noticed that they had taken a few dollars for some Payment Protection plan, which had put us over the credit line, and they had then charged us $30 for going over. I had previously called up to cancel the payment protection plan, since I had never asked for it to begin with, but it hadn't been cancelled. So I called customer service again and explained my problem to a person that barely spoke English. Nothing was done about it, and the same thing happened the next month. Again, I called customer service and spoke to another foreign person, who failed to help. We eventually managed to pay off enough money to where we weren't getting charged the over the limit fee.. but they are still taking out the payment protection fee every month. There has also been quite a few times where we have paid the statement amount two or three days before it was due, and then been charged a late payment fee because it wasn't posted until after the due date.. this also increases the interest rate. It seems that they charge us with something almost every month.. my partner and I have three other cards between us, and have never experienced anything like this with any of the others.
The only good thing about CapitalOne is that it's very easy to get a card with them. They gave me my first credit card, when I had very little credit history, and it's also my highest credit line. You just have to be very careful to stay well below the credit line, and pay off as much as possible every month, at least a week before the due date.