My husband and I stay at Hampton Inns much of the time, as it's proven to be one of the more reliable hotel chains. They are geared toward the business traveler, and the rooms are usually clean, pleasant, and reasonably up-to-date.
We recently had to go to New Hampshire for one night, and booked at the Manchester-Bedford Hampton Inn at a AAA of $89.10 plus tax. At first glance, our room seemed fine. We dropped off our luggage and headed to the New Hampshire Mall, which was about five minutes away.
We got back around 10 PM, hung up our clothes, and started to get ready for bed. I pulled back the comforter, and there was a lot of hair and a dirt mark on the sheets. I was surprised and a bit horrified to think they had not been changed. Then my husband pointed out that the spread was also covered in hair.
He called the front desk, and clerk said he'd call housekeeping. We got dressed again and waited. We didn't get a call back for about half an hour. Turned out there was no housekeeper on the premises at night--the front desk had actually called the head housekeeper at home. She couldn't come back, so we had to move rooms.
There was no problem with the second room, which was actually a small suite, but it wasn't convenient to have to move our own stuff at that time of night.
The next day, the day clerk at the front desk asked us if everything was okay. My husband told her what had happened, and she said she'd be sure to tell the manager. She gave us a $25 gas card, and said he'd be in touch. We never heard from him.
I'll still stay at Hampton Inns, as their track record up to now has been great, but I certainly won't be staying at the Manchester-Bedford location again. Oh, and I'll be sure to give all of my hotel rooms more than a quick once over from now on.