I bought several different flat irons before I decided to buy this one. The other ones were purchased between 10-20 dollars apiece at local retailers. They never worked. Someone told me that I could get a brand new chi online for about 20-30 dollars cheaper than I could buy from a professional hair dresser. I purchased the item and it came with a couple of free samples of chi oil, this is to use with the chi, it helps protect the hair from the heat. My chi does not have temperature controls but it gets to 250 degrees within a few minutes. It flattens my hair within just one stroke down it and it is not necessary to repeat it, I can usually go a couple of days with my hair straight and looking clean. The materials that the chi is made out of seems to be very durable as well. I have dropped it a few times on the tile floor and it has not broken or cracked. The small slim design makes it very easy to hold in your hand but even the outside of it can get a little to hot if you touch it in the wrong spot.