Cricket Wireless is a very good cell phone company but their internet service is really slow. It is suppose to be high speed broadband but it is sometimes slower than dial up. I tried to watch Youtube with this particular modem and it would not play correctly and it got stuck a lot. I called Cricket to see what the problem was and they said that their modems do not support Flash player or Youtube videos. This was very disappointing being as though Youtube is one of my favorite sites. If it were up to me, I would take it off the market and get it upgraded because it is not the worst it is just very slow compared to the various other internet service providers. The upside to the Cricket Modem is that you get the modem for FREE after you have had it for 45 days and they mail you a VISA gift card as payment. Also if you go to someones house that has a labtop or desktop comp, you can use it on their computer with no problem. That is very convenient I must add. The monthly payments are very resonable also at $45.00 a month. But make sure you pay that bill on time because they do not give you 30 days to be past due. As soon as the due date hits, if it ain't paid... it is off!!! No questions asked.