I've been with Certas Direct Insurance for a long time (since 1999 for my Maxima that I sold and bought my truck) until the were taken over by Desjardins and renamed Desjardins General Insurance. When this happened there were no changes made (more importantly no increases made) to my auto policy.
I have a 2003 Chevy Trailblazer that I pay roughly $225.00 a month to insure. I have $1, 000, 000 liability coverage, basic accident benefits coverage, direct compensation for property damage (with no deductible), all perils coverage, collision or upset coverage (with a $500 deductible), Comprehensive (with a $500 deductible) amd $1, 000, 000 family protection coverage.
To make policy changes I just call the toll-free number. I get friendly assistance every time. I was once told by a CSR that I should be receiving a discount because I insured my truck and home with them. She then updated the policies to include the discount and even reimbursed me 6 months. Although it wasn't a cash refund, I had a credit on my account that meant I paid an even lower amount for both policies for the year. When my car was stolen, they gave me fast assistance. I had a rental car company calling me to arrange pickup of a rental within a few hours. The claim was processed quickly and she contacted me several time to let me know the status. This has really been a great company to deal with. ♠