The Madera Hotel in Downtown Portland. What can I say about this place? My mom always told me that if I didn't have anything nce to say, then don't say it at all. I don't think she was talking about writing reviews... so here goes.
As part of the weather problem, my job put me up in another hotel last night. The hotel is called The Madera. It is located within walking distance from my work (across the street) so it was easy access. This is a new hotel. It opened to the public in April of this year (2008).
When I checked in, I specifically made sure that all taxes and room charges were paid for and I was told they were. The only thing I had to was pay a $50 deposit just in case I used the telephone, ordered a movie, or raided the bar (which they didn't have one). That was ok with me. I gave them $50 in cash and went upstairs. This morning when I checked out, I was told that I owed an additional $61 in which I was horrified because I thought "well, I didn't use anything in the room". After some clarification, I was told that the room was not paid for. I showed the man my receipt (which clearly said "charged to credit card"). He tells me that this is not the case and that they don't charge the credit card when you make the reservation... they charge it when you leave. Ok, now again, this is a company credit card in which I don't have so, I had to pay $110 for the room. the reservation basically called me aliar and on top of that, I asked him for a comment card and he said they were upstairs in the room. HELLO??? I just checked out. he has the key and won't let go back up to get one. I ask him for the corporate number. He doesn't have it. So proceed to let him know that I won't be comming back and I am telling everyone about my experience at this hotel! He tells me "to do what I have to do". i finally paid for the room and left. I was so disgusted.
As for the room itself, I was not very happy. The room itself had a great view of the Downtown valley however the bathroom was very small (I am a big person, and I had to turn sideways to get through the door). The room I had was not wheelchair accessable (I think they have them but this was not). The room did provide a safe in case you needed one, coffee maker, complimentry shapmpoo, conditioner, and soap. There also was an alarm clock with an MP3 player.
Because the resturant is fairly new, they don't have any room service or a resturant to eat at. Their gift shop is a little room with snacks and sodas, but nothing else.
Overall, I paid $111 for this room and I will never do it again. I will not reccomend this to anyone and if I am asked, I will try to steer them as far away as possible. I realize the resevations desk was only doing his job, but he wouldn't even look at my confirmation, instead telling me thats not the way they do things.