I recently vacationed in Bermuda and stayed at the Fairmont Southampton in one of the deluxe rooms.
The staff was for the most part very friendly and accommodating. One of the bellman only delivered two of our three bags that we checked and accidentally sent the third bag to another room. I believe that was an isolated incident, and we did get the bag back eventually.
The room service was top notch. We ordered breakfast and the staff brings it out to your balcony so that you can eat while watching the ocean. It was quite romantic.
I took advantage of their spa and received a wonderful massage. My husband rented some snorkeling gear for a very reasonable cost of $25 for two hours.
The minibar was overpriced, but the same bottle of water they are serving for $6 is available downstairs in the gift shop for $2.50.
They offer a complimentary shuttle to the beach and a complimentary ferry to Hamilton. Very nice perks. The beach was amazing, the ocean clear, and the weather, well we were very lucky!