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Fox Car Rental At Lax A Big Disappointment

Reviewing: Fox Car Rental Lax Airport  |  Rating:
Tina Lehman By Tina Lehman on
Badge: Publisher | Level: 11 | Travel Gear & Planning Expertise:

We recently took a trip to visit family in California. This was an expensive trip for us, so we tried to cut costs wherever possible. My husband booked an economy vehicle with Fox Rental Car Company at the LAX airport. The price we were quoted was on the lower end of those available, which was appealing to us. In addition, I was able to find a coupon that allowed us to upgrade our economy car to something a little larger which was more accomodating.

On the first day of our trip, we arrived at the LAX airport with our two small kids in tow, and the shuttle came to take us to their off-site lot. The wait for a shuttle was approximately 20 minutes. Once we arrived at the rental car lot, my husband had to stand in line quite a long time before being served. This was during our 12th hour of travel for the day, so the wait (especially with two tired children and a three hour time change) was much too long. Some of our wait time we spent in the bathroom, which was dirty. The Fox Rental Car customer service agent was rude, and refused to take the coupon for the upgrade, citing a lack of cars at that level as a reason.

We were finally told to go to the car lot and take any rental car within a certain section. After finally locating that section (which was not easy), we found no cars in it. After an attendant yelled at us from across the Fox Rental Car lot, we were allowed to take a car from the next section over. Mind you, this section was filled with cars that moments ago we were informed did not exist.

The car was fairly clean, but smelled strongly of cigarette smoke. The rental car did have a full tank of gas and got reasonable mileage. We requested booster seats for our children but were informed that they do not provide them. So, we had to carry them on the airplane, which was a big inconvenience.

On the trip home, the shuttle was there promptly to take us back to the LAX airport. On both the trip to the airport and back, the Fox Rental Car shuttle driver was friendly and helpful. However, my overall experience would not lead me to recommend this company or use it again for our rental car needs.