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Frigidaire Ceramic Glass Cooktop Electric Range

Reviewing: Frigidaire Fef336 Ask  |  Rating:
Jennifer Claerr By Jennifer Claerr on
Badge: Publisher | Level: 5 | Furniture & Appliances Expertise:

I purchased a Frigidaire Ceramic Glass Cooktop Electric Range, model FEF336ASK, a little more than three years ago at Conn's. I got the basic oven which is not self-cleaning to save money. I got a 48 month extended warranty to go with it, in case something should go wrong. I had never had any trouble with a range in the past, so I wasn't worried. Just shortly after the extended warranty expired, the large front burner began to superheat when turned up to any level above level 3. Eventually I was forced to abandon the burner. I tried to use the back large burner, but the same thing happened. One day when I was cooking on the range, I was burned on my hand by splattering hot oil. At that time I ceased to use the burners. I couldn't afford to get them fixed.

When I tried to call Frigidaire's customer service, through Electrolux, I got the run-around. The back of the user's manual stated that there was a two to five year limited warranty which covered the elements. The customer service representative I spoke with claimed that I needed a contract number. I was confused, and said I didn't have a number. I needed to file a claim under the limited second to fifth year warranty for the elements. The representative then told me that you only get that warranty if you buy it. I knew that wasn't true; the back of the user's manual confirmed it.

I will never purchase a Frigidaire product again. Clearly Frigidaire and Electrolux have had this problem many times before, and have taken to lying to their customers, and reneging on the product warranty. Their products are defective and obviously produced with cheap parts and materials. I eventually was forced to replace the range with a new self-cleaning Maytag ceramic cooktop range, since I wasn't willing to spend money out of pocket to fix a defective range, especially when the bill would likely come close to the original cost of the range.