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J.C. Penny Won't Guarantee Quality

Reviewing: Arizona Striped Sweater, 3 T  |  Rating:
By tunskit on
Badge: Author | Level: 1 | Children & Parenting Expertise:

We purchased my son an Arizona brand sweater from J.C. Penney for part of his winter wardrobe. It's part of their bargain line of clothes, meaning they are somewhat reasonably priced. The sweater was on sale for $11 (2 for $22). It was an adorable style of block stripes in autumn colors--brown, green, and beige. The cotton material seemed solid for the price, and I'd had good experiences with Arizona brand clothing in the past. I had planned to have him wear it for holiday pictures, so it went into his closet after we washed it. I pulled it out about two months later, and as soon as I put it on him, the sleeve started ravelling. The arm ravelled all the way from the wrist to elbow just in the process of putting it on and taking it off again. I took it to J.C. Penney for an exchange, and they refused to take it back, though I still had the receipt. Their reasons were it had been washed, and I no longer had the original tags. I tried contacting the Arizona company themselves for an exchange, but couldn't find contact information. I was able to repair the sweater by sewing it back together, and the material seems like it will hold the seam. I hope this was an anomaly and not the new norm for this line of clothing.