We originally purchased this because we needed a new printer and wanted one with a lot of options. We found ourselves always running to Kinkos or the UPS store here by our house for our copying needs and faxing needs, or I would bring things to work to try and fax before hours. My husband runs a business out of our house and so we decided to bite the bullet and pay more money so we would have all of these options at our fingertips. I can honestly say that we have been pleasantly surprised by this wonderful machine. We use it most for printing and enjoy the voice commands, print quality and speed of printing. We have used it for faxing on occassion and were thrilled with those features as well and how easy it was to understand and link it to our phone line. WE have been able to both send and receive faxes with it. We also have just recently used it for copying as well and were thrilled with the quality and ease of use. I would highly recommend this printer/faxer/copier/scanner to anyone, it is well worth the money spent!