loading, one second please...

M820 Digital Frame, Bought Two, Neither Work

Reviewing: Kodak M820 Digital Frame  |  Rating:
By rglide on
Badge: Author | Level: 1 | Cameras Expertise:

I purchased two of the Kodak M820 Digital Picture Frames for Christmas gifts. Plug them in, turn them on and only get a white screen. My first stop is the manual, worthless.

The Kodak Help Center is the poorest I’ve come across.

After proceeding through the step-by-step solutions, which there wasn’t one (solution) listed that fit the problem description. I filled out the brief description of the problem. Then I tried the online chat with a “trained technical support agent” and I receive and error that my browser (Firefox) is not supported. I then opened the page in Internet Explorer and received the same error message. So what browser is supported???

To top it off, I click on the link to take a short survey and first it tells me that the survey period is over. When I try it again it returns back to the Step-by-Step Solutions and Repair page. Nice.

I'm not going to bother exchanging them or sending to Kodak for repair. Because I ran into the same problem with two, I'm surely not taking the chance on giving these as gifts.