This is the largest bank in town- and apparently it's gone to their heads. Shortly after I moved here, I opened an account with Fifth Third. It's a pervasive presence in town and I assumed it would be trustworthy. In fairness, it probably is trustworthy, but I've never experienced such a repeated lack of customer service from a financial institution.
There were never enough tellers, but I didn't take this personally as it seems to be a common business practice these days to sacrifice customer service for lower labor costs. When they started to lose points was the day I stopped to pick up some cash and there actually wasn't a line. I thought I would actually interact with a human being for once. The teller informed me that there was a two dollar fee for doing that at the counter rather than using the ATM.
A few days later, I returned at ten til five. No less than 5 cashiers looked around at each other, silently asking each other who would deal with the customer. I wanted to ask them if they realized that I could see them. We switched to a bank where the branch manager greets us by name every time we go in, and we won't be back to Fifth Third.