I've gone through my share of Nokia phones. My friends and I have done everything from microwave them, drop them in the washing machine, to the inevitable toilet flush and I HAVE to say that the Nokia 6820 has surpassed the abuse and then some. The only thing I've ever had to do was replace the battery because it's definitely seen better days. (I'm addicted to talking on my phone.) I have Cingular/AT&T Wireless/AT&T now and it's never failed me as well. For a super user-friendly phone with a keyboard, camera and bluetooth capabilities, this phone is perfect. I've even convinced my friends to ditch their big bulky phones for this. I've had this phone forever and I think I'll always have it because I haven't seen anything that could even compare.