We have stayed here before although we did not have a bad stay, we did not feel this hotel was for our family.
First I want to say check in was a breeze and was room was clean. The beds were comfortable. The bathroom was larger then most other hotel bathrooms.
The property of this hotel is just gorgeous. I enjoyed just waking peaceful walks around the grounds in the evenings. Like the other Universal hotels, your room key is also an unlimited express pass at Universal. I can not stress enough what a great perk this is.
At this hotel there are water taxis to take you back and forth to the parks. They seemed to run every 10 minutes or so. I never had any problems with waiting too long or overcrowding on the boat.
I enjoyed the Italian theme of the hotel, even the workers greet you in Italian, that is a great little touch.
The pools were very nice, we spent most of our time at the zero entry pool. My son enjoyed the slide. The pool is set in a beautiful beach like setting, very nice.
One evening while out exploring the grounds we came upon an Italian Opera singer on a balcony. We stayed and listened to him for a while. He was very good. I am not sure if he is out all the time, but if you can try to check him out.
This hotel has many restaurants to choose from, but I hope you like Italian. Most of the time we ate at Sal's, which has very delicious pizzas. We did check out Mama Della's, I had the fettuccine alfredo. I thought it was very good, better then I can make at home.
Now although I really do not have any complaints about this hotel, I would prefer if I am traveling with family to stay at the Hard Rock Hotel. That has a more family atmosphere.
I kind of felt a little out of place at Portofino Bay, it seemed more for adult travelers or honeymooners.
I told my husband that I would love to go back to Portofino Bay just as a couple. This hotel is a great romantic hotel.