My parents had Progressive Auto Insurance before I did but that is one of the major factors in why I got this auto insurance. My mom was hit by another car and I saw first hand how well this auto insurance worked. When my mom filed the accident claim it took no time at all to file and the customer service person on the phone was very curtious and explained things very well. They contacted the insurance company of the other driver and handled everything. Even in finding a reputable place to get the dings and dents taken out of my parents vehicle. There was absolutly no out of pocket expense from my parents and their monthly rates didn't even go up. They were very peased with the transaction and the service from Progressive.
So when I purchased my first car I defenatly went with Progressive as well. I have never had a n issue with prgressive insurance. My rates have usually gone down through the years but this year they did go up a little (only by $4 a month). Also since I have had no accidents in the 4 years I have been with progressive they will not hold my first accident against me (hopfully there will never be a first accident).
They have a couple different ways for you to pay your bill. My parents did the old bill in the mail, write a check and mail it back method. I have it directly taken from my checking account every month. They send me an email reminding me that it will be taken out on the first of the month. The email usually comes about a week before the first of every month. Then every 6 months when the policy is renewed I get the paper work in the mail telling me my rates for the next 6 months, payment plan for the next 6 months and the payment schedule plus two new insurance cards.They also have it where you can pay the full 6 months all at once and get a small discount if you do this.
Progressive also has insurance policies for water sport vehicles, motercycles and scooters, trailers and RVs.
They have aslo within included a pet policy where your pet will be covered if it is injured from an accident while in your car.