So, you tear open the box imagining how you can now take your digital pictures with you in your new very portable digital picture frame from Sharper Image. Excitement turns into frustration when you go through the install process and your computer does not recognize the device (even after repeated attempts). Then you realize how limiting the support documentation. On one answers at the support telephone number you are to call and while you are computer savvy, this simple little 2 inch by 2 inch piece of plastic stumps you. After all other options are exhausted, you are stuck as to if you should return the ever so thoughtful gift, or keep it and make excuses on why you are not carrying it. I recommend you DO NOT buy this for yourself or others.