For the third consecutive year, Silk Air has been ranked one of the world's best airlines in the "World's Best Awards 2007" by readers of Travel+Leisure and I couldn't agree more. I have used Silk Air four times going to different Southeast Asian cities and my first experience has been a pleasant surprise repeated on the the three subsequent flights.The leg room even in Economy Class is surprisingly generous. The food was delicious, served delicately with a good variety of beverages even when the flight was just over an hour. The flight attendants were so well organized during the service that even going to the lavatory was not really a problem, nor did they make it an issue. Because of the effective organization of their services, they do not give the impression of being in an olympic sprint even with food service on a short flight. The hub is Singapore so even when the waiting time in between flights is long, there are lots of things to do in Changi airport and most of these are free and actully work! Our favorites are the Internet and the mechanical foot massage. There is an outdoor garden where one can smoke during these long waits and an indoor garden that feel like you have escaped from the airport.
I checked in once and was unhappy to find that we can't use our Star Alliance Gold in the lounge, so we made a tiny fuss because we had booked the flight with Singapore Airlines and did not expect that one leg was Silk Air. We were promptly followed as we plodded away and quickly given Lounge Access cards.
I also booked a ticket once and upon arriving at our hotel was called about the change in flight details. I went back and it was with a smile that they changed my ticket. I also once lost my credit card receipt so I went back to get a copy and they gave me one, again with a smile.
What I appreciate are the direct flights from Singapore, which is a great hub to most cities in Southeast Asia including Davao and Cebu in the Philippines and Chengdu in China; cities that otherwise would require two or more flights to reach. This makes flying to those places a more pleasant experience.
The only drawback is that while Silk Air's parent company, Singapore Airlines is part of the Star Alliance, Star Alliance members unless they are Krisflyer members, cannot get reward points for flights with Silk Air. Ah well, one can always enrol in the Krisflyer program.
The flights were all on time and smooth as can be.