The only thing about this heating pad I do not like is that it is inflexible - it doesn't readily conform to the shape you need it to; it's kind of hard. I got this last week, after I pulled something in my neck/back area. What I really needed was for the heating pad to be on my neck, shoulder and part of my upper back, but I was having trouble getting it to conform to the shape of the curve where my neck meets my shoulder - it wasn't touching that area all the way, so I wasn't getting enough heat there. I just kept pressing down on it, and it did give me some relief from the pain. I think maybe the pad will lose some of its stiffness with time. Now that I've gotten that out of the way, I will say that it is certainly worth the $12.99, and I love that it has a moist heat option. My skin, especially on my face, has become painfully dry this winter from being in the dry heat indoors. So, I used the moist heat option on my face. Yep; I gave myself a facial with a heating pad. There's a cloth that you wet and ring out, then you put it beneath the cloth cover (both are machine washable), on top of the pad. Very convenient. And the results were fabulous! I'm so glad I purchased this heating pad. It has three settings, but I've only used it on the highest one.