First off, how many people have that week were nothing seems to align? I for one was one of those people. I was told by a friend to visit Studio 59 in Chattanooga, TN for some spa treatment. I was a little skeptical at the time, but was willing to give it a try.
From the phone call to setup my appointment, till the time I arrived they were very friendly and helpful. I received a call the day before to reconfirm my appointment (which is something very helpful to me as I am always on the road busy and may lose track of my dates).
Once I arrived in the office and went back for my massage, it was all pleasant. They catered to me like I had been a customer for years, and the service was top notch.
One thing that sets this place afar from the rest is the fact everyone there is very personable with you. Most places do not want to get to know you or what you like. They tend to do their own thing and if you like it, you will just come back. They don't seem to want to "work" for your business. In the case of Studio 59, they didn't even have to try, the work, personalities, and environment spoke for itself and did the job. If more places would follow their model, there would be some outstanding spas.
I have traveled the US and I have to say, that this place ranks right up there with some of the spas I visited up North and West. I have to give them a rating of 10, and have already booked my next session. This place is a must!