I have been working as a system administrator for over 2 years now, and I feel Symantec Endpoint Protection (SEP) is not critisized properly on the internet. Since it is a program that I've used for a long time on a professional basis, I thought I could share what I've been through with it..
First of all, Symantec takes "security" seriously. My firm was using an amateur antivirus program when I took this job, and every week 2-3 computers came to my desk with unrepairable virus problems. That's where my search for a better alternative started.
I can't deny that my first priority was security, and ever since we bought the program, I didn't lose a single computer to any harmful software/code etc. The software is highly manageable via admin console, and you can create very detailed computer/user based policies. It takes a while to get used to the program, some could even say it's more complicated than it should be, but we IT staff love that kind of challenges don't we?
The resources issue remains unsolved though. Anyone that can distinguish an antivirus from an antispyware knows Symantec uses up too much computer resource.That is both right and wrong. I have a wide variety of computers from poor to great quality, and I watched the program run on all of these.. While you do your regular work, and SEP is on the watch, you don't even remember it's there. If you're just surfing the net and SEP is scanning, still no problem with even 512 MB RAM. The problem is, if you're a multitasker, and you're doing a full scan, even your i7 CPU starts to cry, and you want to kick your screen.. That is the ultimate reason for the bad resource usage reputation. Sometimes it even prevents the software to update itself.
There is also the technical support to take into consideration. Maybe it's just the way things are here, or a Symantec policy, but if you encounter a new virus, SEP can only contain it, but not completely disable it. And when you ask for support, you get a hard time persuading the support firm that this is actually a virus problem. Even though it's very rare, it happens.
You can manage your computers either locally or centrally, get reports in great detail. And you can almost forget there are people that want your systems less than healthy. But you can't stop thinking "if only I had a faster CPU"..