We live in SW Florida and are only 30 minutes from the Tervis Tumbler manufacturing plant and store. My sister has been using these cups and mugs for 20 years now. I always thought they were quite plain and a bit silly with just an embroidered patch inside the plastic.
But, my sister has utilized the Tervis Lifetime Guarantee when one cup gets damaged from constant daily use by a family of 6 and daily guests. Keep in mind that this has only happened twice for her in 20 years. And both times it was because a kid dropped a cup onto a tile floor and damaged it. Even when they no longer have an emblem, they have allowed her to send back whichever ones she needs to replace and get a brand new set. All you pay is shipping and handling to ship these to Tervis and they send you back brand new ones. No proof of purchase is required because their product name is on the bottom. There is NO time limit either on replacements.
The price is average for the mugs, which are normally $10 or can be as high as $13.99 each, maybe more. Considering the fact that all of the Tervis products come with a 100% lifetime guarantee, that's fantastic and totally worth the money you spend on them. Please note, items like lids, straws and a few other accessory type things that go with the ice buckets and mugs or cups do not hold this guarantee.
The store here is amazing. It is located in Venice, Florida and just off of I-75. They have a huge Tervis Tumbler cup out front of the corporate office, which is now in its 60th year! If you go to the store and can filter through the tons of tourists in there, they have the designs separated by rows and even a Sports room, where you can get any team you want on a product. And, if you don't see something you want, you can have Tervis make it for you through their website by sending them the emblem, card or even photograph you want inside. There is a small fee per item to do this and here is more information on personalizing a Tervis Tumbler.
These insulated cups and products are great. They never sweat and hold cold or hot liquids. If you use ice, the ice will remain in the cup for a very long time - that's how well they are insulated. They even offer travel mugs.
Tervis products are top rack dishwasher safe for the longest life of your tumbler and can be used in the microwave. But make sure the emblem inside doesn't have metallic threads inside or you can't microwave it. Most emblems don't have metallic threads, so they will be fine.
I have seen knock-off brands that claim to be insulated but those normally crack or break apart in the dishwasher after several uses. They are just cheap and when you consider the lifetime guarantee with Tervis - why buy anything else?
I purchased 2 coffee mugs - one with a snook and the other with a rainbow angel fish. Those were a flat $10 each. Then I also got a set of 4 large tumblers in 4 different colors - green, blue, pink and orange. They do not have any personalization on them but make for easy identification at parties anyway. Our coffee stays hot longer as do the cold drinks stay cold longer.
They offer ice buckets that are around $40, but then you don't have to worry about always dumping out water from melted ice. Again, great products!
You can even serve ice cream in the mugs, which we have done. Your ice cream won't melt as fast either. They are just great and the only regret I have is that I didn't buy these sooner. I plan to get rid of all my other drinking glasses and cups soon and only have Tervis tumblers.