The Bavarian Inn in Shepherdstown, West Virginia, is designed to look like Old World Germany. But my experience at the inn was far from the hospitable reception expected.
The grounds and rooms are beautiful--mine included a gas fireplace and a large Jacuzzi tub. The bed was full and soft with a canopy, giving the room an opulent feel. A small sitting area and our own patio added to the luxurious feel of the room.
The staff, however, seriously detracted from our experience. They barely greeted us with a smile upon arrival, and the matter of taking our information was handled in a perfunctory manner. Overall, they appeared to be disdainful of us, and they offered no additional services or assistance during our stay.
The broken gas fireplace caused us to make a call to the front office. A staff member was sent up to inspect the fireplace. After a cursory examination he informed us that it was "broken." No offer of compensation was made for the inconvenience.
During our entire stay--including check-in and check-out--not a single staff member thanked us for our patronage. I did not feel like a welcomed guest. Rather, I felt as if our presence was a burden on the staff.
Although the rooms were beautiful, the general unfriendliness of the staff cast a pallor over my stay. I will not be returning to the Bavarian Inn.