This is my third laptop, and I have previously owned a Dell and a Sony. This machine is by far the best of the three in my experience. I've found it to be very dependable, and the UXGA screen is tremendous. I bought the Toshiba Satellite 5200-701 in September 2003. Since then, many people have commented on the crispness and color intensity of the screen. More recently, this kind of screen is becoming more common. I can't comment on customer support due to the fact that this fabulous machine hasn't failed me yet. With the 1GB memory upgrade, and its P4m 2.20GHz CPU makes it a fast machine! With its DVD-RW Burner it allows me to burn DVD backups and what not. And with its extra bay, I can easily add a 2nd Hard Drive, a 2nd Battery, or a 2nd Optical drive! I'm a heavy gamer and this laptop does a great job when I take it to a LAN party! The speakers offer you the best sound quality ever. In other words, if you want the laptop of your dreams and not any laptop the choice is clear.