My hubby and I decided to go on a cruise to Alaska in 2006. His parents decided to join us on the tip also. I did all the research on the price, dates, and travel options. I ended up finding the best deal on Travelocity.com. I had used this site before with no problems, so I had no hesitation on booking with them.
My in-laws were at our house the day we booked online. I purchased my trip first, but at the very end it said they something had happened and the purchase may not have gone through. I figured I would give it a little time to process before I called the help line. In the meantime, by mother-in-law went ahead and booked hers. The same thing happened at the end. I called Travelocity and they said they were having a problem with their server. I suggested they take the site down until it was fixed because it was going to mess up a bunch of people's purchases. They said "we're working on it."
After looking into both of our reservations, the purchase said we had bought the cruise, but no flight. We purposely booked the cruise and flight as a package because it saved us a bunch of money. We had also purchased the airport shuttle transfer with the package. Overall, it would have been a great deal, but without a flight it was useless.
After about 3 hours on the phone with travelocity, the airline, and our cruise line, we finally had the whole thing worked out. We wanted our whole package canceled and all the money put back on our credit cards. I was afraid they would not do it because we didn't purchase the trip insurance, but everything was refunded without a problem. The travelocity team was very helpful and understanding about the whole thing. I did have to call the airline directly to make sure the tickets were never charged, but everything else was handled by Travelocity.
I have booked airfare with Travelocity before, but this was the first time I tried a total package from them. I think it would have worked out great if the site wasn't having problems that day. I would try booking a package again with them in the future if they had the best deal on what I was looking for.