I traveled for several years and learned what makes a good laptop bag. They include: 1) professional look; 2) good efficient design; 3) equipment protection; and 4) Comfort. This bag unfortunately misses the mark. I bought this bag for each of these four reasons. After all Tumi is the Mercedes Benz of luggage - a prestigious name.
* I went with the ballistic nylon version of the case -- believing it would wear better than the leather. Plus I saved a few dollars. The nylon wore excessively where the strap connects to the body of the case. Also 2 zippers broke!
* When the bag is not expanded, the design is balanced and equipped with useful pockets that provide the utility and flexibility anybody could crave. This case looses the balance when it is expanded -- it is just too flimsy.
* The bag contains an suspension to hold the laptop. This provides great protecting for all impacts except the on top -- where it is a little vulnerable.
* The comfort of this bag is average.
Tumi attaches an bar-coded identification tag to all of their luggage. If you loose the piece, the bag can be reunited with its owner.
Overall for a bag at this high price-point, it should be much better on each of these four points. I'd recommend Briggs & Riley for all future luggage purchases.